Hawai'i's largest and longest-serving airline averaged a 93.3 percent on-time performance ranking for the full year 2013, earning the top ranking in 11 of the 12 months and exceeding the industry average for the year by 15 percentage points. For the month of December, Hawaiian Airlines recorded a 92.4 percent on-time performance to lead the industry.
"For a decade, Hawaiian Airlines has led the industry in operating flights on-time. It is the element of performance that customers rate as the most important," said Mark Dunkerley, Hawaiian Airlines president and chief executive officer. "The credit belongs to our employees who show dedication and passion for what they do."
In December, Hawaiian Airlines also ranked #1 for fewest cancellations, with 11 out of 6,032 total flights — or 0.2 percent.
Hawaiian Airlines provides daily nonstop service to Hawai'i from 11 gateway cities in North America – more cities than any other carrier – using Airbus A330-200 and Boeing 767-300 aircraft, making it the only carrier to offer wide-body, twin-aisle aircraft for all transpacific flights. The airline is also the leading provider of air service between the islands of Hawai'i.
The DOT's monthly Air Travel Consumer Report ranking the nation's 16 largest air carriers is available online atwww.dot.gov/individuals/air-consumer/air-travel-consumer-reports.
About Hawaiian Airlines
Hawaiian Airlines has led all U.S. carriers in on-time performance for each of the past 10 years (2004-2013) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and Zagat have all ranked Hawaiian the highest of all domestic airlines serving Hawai'i.
Now in its 85th year of continuous service, Hawaiian is Hawai'i's biggest and longest-serving airline, as well as the largest provider of passenger air service from its primary visitor markets on the U.S. mainland. Hawaiian offers non-stop service to Hawai'i from more U.S. gateway cities (11) than any other airline, along with service from Japan, South Korea, Taiwan, Australia, New Zealand, American Samoa, and Tahiti. New non-stop service will begin between Honolulu and Beijing, China in April 2014, subject to government approval. Hawaiian also provides approximately 160 jet flights daily between the Hawaiian Islands.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow updates on Twitter about Hawaiian (@HawaiianAir) and its special fare offers (@HawaiianFares), and become a fan on its Facebook page (Hawaiian Airlines).