The Board of Directors of Etisalat Nigeria has announced the appointment of Matthew Charles Willsher as its substantive Chief Executive Officer.
Willsher previously held the position of Chief Commercial Officer and acting Chief Executive Officer since August 2013 when previous CEO, Steven Evans stepped down.
In under a year of his leadership Etisalat has recorded over 20\% growth in its customer base, increase in spend per customer, significant strengthening of margins, and has maintained the number one position on customer satisfaction.
Willsher, a physics graduate from the prestigious University of Oxford with a Masters in Management from McGill, started his career in brand management at Procter & Gamble.
He joins Etisalat Nigeria with over 20 years in telecommunications. Prior to Etisalat Nigeria, he was Executive Vice President, Marketing at Etisalat Group from 2011 to 2013. He also served as Chief Marketing Officer and Head of the Consumer Business from 2008 to 2011 at Maxis, the leading telecommunications operator in Malaysia, an innovative operator that overtook the incumbent operator in Malaysia to become number one.
From to 2005 to 2008, he was Chief Operating Officer in CSL Limited, the largest mobile operator in Hong Kong; and before this, he spent 4 years at Telstra Australia where he occupied a number of leadership positions. Willsher's blue-chip career also includes managing a range of consumer products for BT in the UK, leading marketing for BT's mobile operator joint venture with LG Telecom in South Korea.
Mr. Hakeem Belo-Osagie, Chairman of Etisalat Nigeria said: "Matthew's creativity and deep understanding of emerging markets has played a pivotal role in Etisalat's strengthened market position in the highly competitive telecommunications industry.
"He brings with him the vision, passion and years of experience from diverse environments which have sustained the execution of our priorities providing superior customer experience, sustained network quality and increase in our operational excellence. We look forward to the continued leadership that he has brought to the company."
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