Patent Issued for Detecting and Communicating Biometrics of Recorded Voice during Transcription Process

By a News Reporter-Staff News Editor at Journal of Engineering -- International Business Machines Corporation (Armonk, NY) has been issued patent number 8326624, according to news reporting originating out of Alexandria, Virginia, by VerticalNews editors.

The patent's inventor is Jaiswal, Peeyush (Boca Raton, FL).

This patent was filed on October 26, 2009 and was cleared and issued on December 4, 2012.

From the background information supplied by the inventors, news correspondents obtained the following quote: "The disclosure relates generally to an improved data processing system, and more specifically to determining and communicating the biometrics of a recorded speaker in a voice transcription process.

"An interactive voice response (IVR) system is an automated telephone information system that can be accessed from all phone devices by a public switched telephone network (PSTN) or voice over Internet protocol (VoIP) Internet (wired or wireless). In general, these systems interact with users by voice and dual tone multi frequency (DTMF) signals, also known as touchtone signals, or the equivalent. Interactive voice response systems typically communicate with callers using a combination of fixed voice menus and real time data from databases, while allowing callers to make choices and enter information via the keypad or spoken input. These systems are widely used in call centers as well as a replacement for human switchboard operators. Interactive voice response systems allow callers to obtain needed information without the expense of employing call centers with human switchboard operators. Interactive voice response systems may also be used as a front end to call centers in order to reduce the number of calls that are handled by costly human agents.

"Audio transcription is the process of converting audio files into written, typewritten, or printed form. A transcriber is a person who performs the transcription. Transcription is often used by companies and across industries--from medicine and insurance to airlines and automobiles, to corporate and media companies, and many more. There are also different types of audio transcription services, such as audio transcription for business groups, speakers, teleconferences, media companies, and production houses. In addition, audio transcription services are also available for transcribing press conferences, scripts, educational institutes, and corporate and government agencies."

Supplementing the background information on this patent, VerticalNews reporters also obtained the inventor's summary information for this patent: "According to one embodiment of the aspects of the disclosure, a computer implemented method, apparatus, and computer program product are provided for determining and communicating biometrics of a recorded speaker in a voice transcription process. An interactive voice response system receives a request from a user for a transcription of a voice file. A profile associated with the requesting user is obtained, wherein the profile comprises biometric parameters and preferences defined by the user. The requested voice file is analyzed for biometric elements according to the parameters specified in the user's profile. Responsive to detecting biometric elements in the voice file that conform to the parameters specified in the user's profile, a transcription output of the voice file is modified according to the preferences specified in the user's profile for the detected biometric elements to form a modified transcription output file. The modified transcription output file may then be provided to the requesting user."

For the URL and additional information on this patent, see: Jaiswal, Peeyush. Detecting and Communicating Biometrics of Recorded Voice during Transcription Process. U.S. Patent Number 8326624, filed October 26, 2009, and issued December 4, 2012. Patent URL: http://patft.uspto.gov/netacgi/nph-Parser?Sect1=PTO2&Sect2=HITOFF&p=26&u=%2Fnetahtml%2FPTO%2Fsearch-bool.html&r=1260&f=G&l=50&co1=AND&d=PTXT&s1=20121204.PD.&OS=ISD/20121204&RS=ISD/20121204

Keywords for this news article include: International Business Machines Corporation.

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