Slow Loading Pages Makes ZAGG a Drag

By Erin LynchPenton Business MediaFollow US!@MCMerchantMultichannelMerchantMultichannelMerchantMultichannel MerchantO+F Operations andFulfillment

Retailer shopped:ZAGG

Overall: The mobileshopping experience from ZAGG was difficult and bothersome. Alllanding pages took several minutes to load or didnt load atall. As a user, this would deter me from shopping with my mobiledevice at ZAGG again. Once the full site was uploaded, the shoppingexperience was a breeze and very pleasurable. 2/10 stars.

Device used: iPhone4s

Time shopped:Approximately 10:30 a.m. on Nov. 26 on Cyber Monday

The email or Twitter orFacebook offer: ZAGG Cyber Monday 2 Day Event EmailOffer

Landing page worked: Allthe landing pages designed for the mobile slight ran very slow.Some had to be constantly reloaded in order to fully download. Ihad to switch over to full site view after about 10 minutes oftrying to shop on the mobile site due to slow loading times.

The item was easy/hard to putin the cart because: The original mobile loading page tookseveral minutes to load, despite the fact that all other internetsites on the device worked normally. When I switched over to thefull site view, putting items in the cart was effortless.

I was suggested an add-on, andit was: I was not given this option.

I abandoned the cart, and Ireceived an abandoned cart email: I did not make thepurchase. I abandoned the cart after filling out my email address,name and personal address. I did not receive an email or any typeof cart abandonment notification from ZAGG.

Erin Lynch is the associate editor at Multichannel Merchant.Erin can be by emailing her at erin@multichannelmerchant.com.You can also follow her on Twitter at @LynchMCM or onLinkedIn.

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